Have a Question?
Before reaching out, be sure to check our Help Centre—you might find your answer there.
If you still need assistance, feel free to email us using the form below, and we’ll get back to you as soon as possible. You can also message us on WhatsApp during our opening hours.
🕒 Studio Hours (GMT):
Monday–Friday : 10:00am – 5:30pm
Thursday & Saturday: 10:00am – 6:00pm
We’re based in United States, and we’re always happy to help.
We look forward to hearing from you!
Product & Care
What are your maintenance instructions?
For all our maintenance tips you can visit our maintenance page.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay for a fast and secure checkout experience.
Where do you ship?
We currently ship to most countries worldwide. You can view available shipping options at checkout based on your location.
How long will my order take to arrive?
Orders are typically processed within 1–2 business days. Delivery times vary depending on your location:Domestic shipping: 3–5 business daysInternational shipping: 7–14 business days
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can track your order at any time using the link provided.
What is your return policy?
We accept returns within 14 days of delivery on unused items in their original packaging. To start a return, please contact our support team.
What if I received a damaged or incorrect item?
We're sorry for the inconvenience! Please contact us with a photo and your order number, and we’ll make it right.